Shipping policy

Updated: April 4, 2024

Overview

At Wild West Overland LLC, we're committed to providing timely and efficient shipping services for our range of outdoor gear and accessories. Our inventory includes products shipped directly from our warehouse and items fulfilled through drop-shipping by our trusted partners, including USA-based Rothco and various suppliers in China, Vietnam, and the Philippines. This policy outlines our shipping practices to ensure a transparent and satisfying shopping experience.

Shipping Locations

  • We offer shipping across the USA and to select international destinations. Please note, restrictions may apply to certain products or locations due to logistics or legal constraints.

Shipping Costs

  • Shipping costs are determined by the weight of your order and the selected delivery method. To view your shipping costs, add items to your cart and proceed to checkout; the total shipping cost will be displayed before you finalize your order.

Delivery Times

  • Direct Inventory Items: For products shipped from our inventory, we aim to dispatch orders within 48 hours of purchase, with an estimated delivery time of 3-7 business days within the USA.
  • Drop-Shipped Items: For items fulfilled by our drop-shipping partners, estimated delivery times vary:
    • USA-based suppliers (e.g., Rothco): 5-10 business days.
    • International suppliers (China, Vietnam, Philippines): 14-30 business days, depending on customs and transit times.
  • Delivery estimates begin from the shipping date, not the order date. We'll provide an estimated delivery timeframe when you place your order.

Order Tracking

  • We provide tracking numbers for all shipments where available. You can track your order using the link provided in your shipping confirmation email. For items fulfilled by our drop-shipping partners, tracking availability may vary.

Damaged Items

  • If you receive a damaged item, please contact us immediately at info@wildwestoverland.com. We'll work with you to arrange a replacement or refund according to our Return Policy.

Shipping Inquiries

  • For any questions related to shipping, please reach out to our support team at info@wildwestoverland.com. We're here to assist with any concerns or queries to ensure your order arrives as expected.